Delivery & Returns
View your order details by clicking here > order status
Please email all enquiries via the contact page along with your order number.
- Tracked Standard Delivery on all UK orders
- Please ensure full address for delivery is supplied
All Orders with Free Delivery have a delivery time estimated 10 Working Days From the Date of Order -please note we count the following working day after the order is placed as the 1st working day.
* not including Sat, Sun and Bank Holidays
- Tracked, Standard Plus & Express Delivery are assigned their own Specific Delivery Times depending on the Delivery Service Purchased
28 Day Return Policy
We hope you are happy with your purchases from Rustic Country Crafts, however if for any reason you are not, we can offer an exchange or full refund on any item as long as it is returned in its original packaging and in a saleable condition within 28 days.
Returning an item / items
FREE RETURNS - [ All Returns must be done via the Returns Page - link below ]
You will need Your Order Number and the Email address provided on the order
Note: Free Returns Labels will be emailed within 5-7 Working Days from requesting a return
Please Click HERE to process your return
We will endeavour to process your refund within 10 working days upon receipt of the return